Are you looking for a career where you can make a difference, work in a fast-paced environment, and enjoy great benefits? Catlett’s, a trusted name in the auto towing industry in Maryland, is looking for a motivated and friendly individual to join our team as a Front Desk Dispatcher. Located at 537 W Central Ave, Davisonville, MD 21035, Catlett’s has been a cornerstone in providing reliable, professional towing services, and we are seeking a dedicated person to help us continue that tradition of excellence.
Why Work at Catlett’s?
At Catlett’s, we believe in taking care of our employees just as much as we take care of our customers. As part of our team, you will be eligible for a wide range of benefits that will help improve your well-being and work-life balance. We offer:
- Health Insurance – Comprehensive health coverage to ensure you stay healthy and happy.
- Dental Insurance – Coverage for routine and unexpected dental care.
- Vision Insurance – Take care of your eye health with our vision benefits.
- Simple IRA/Roth (3% Match) – Plan for your future with a retirement plan that includes employer matching.
- Paid Vacation – Time to relax, recharge, and enjoy personal time away from work.
These benefits, coupled with a positive and supportive work environment, make Catlett’s an excellent place to build your career and feel valued as part of a team.
Position Responsibilities
As a Front Desk Dispatcher, your role will be essential to the smooth and efficient operation of our business. Here are the key responsibilities you’ll undertake as part of this exciting role:
Answering Incoming Calls
You will be the first point of contact for our customers, and it’s important to answer a high volume of incoming calls in a friendly, helpful, and professional manner. Whether a customer needs towing services, has a question, or is dealing with an emergency situation, your ability to respond quickly and calmly is critical.
Scheduling and Dispatching Tow Calls
Your ability to manage multiple tasks will be key to success in this role. You will be responsible for scheduling and dispatching tow calls efficiently, ensuring that our customers get the assistance they need in a timely manner. Whether it’s a routine tow or an emergency, you’ll help our team get where they’re needed quickly.
Organizational Skills and Multitasking
As a Front Desk Dispatcher, you’ll need to juggle multiple tasks at once, ensuring everything runs smoothly. From answering calls to dispatching jobs to keeping accurate records, your organizational skills will ensure that the office remains efficient and effective.
Record Keeping
You will assist in maintaining daily records for all services and towing performed, helping to ensure everything is documented accurately for billing, tracking, and reporting purposes. Accuracy and attention to detail will be essential in keeping our operations running smoothly.
Office Maintenance
Although your primary responsibilities will involve dispatching and customer service, you’ll also play a part in maintaining an organized and clean office environment. This includes keeping common areas tidy and ensuring all office supplies are in order.
Qualifications & Skills
To be successful in this role, you’ll need:
- Excellent Communication Skills – You must be able to communicate clearly and effectively with customers, towing staff, and other team members.
- Strong Organizational Skills – You will be juggling multiple tasks at once, so being highly organized and able to prioritize effectively is key.
- Multitasking Ability – The ability to handle various tasks simultaneously, from answering calls to dispatching vehicles, is crucial.
- Friendly and Professional Demeanor – You’ll often be the first point of contact for customers, so maintaining a positive attitude and providing great customer service is essential.
- Attention to Detail – From record-keeping to scheduling, the ability to catch the small details will ensure our operations run smoothly.
Schedule
This full-time position is Monday through Friday, from 8:00 AM to 5:00 PM, providing you with a predictable and steady work schedule. This is a great opportunity for those looking to maintain a balanced work-life routine.
Apply Now!
At Catlett’s, we are passionate about delivering top-quality service to our customers, and we’re looking for an individual who shares that same dedication. If you’re ready to take on a dynamic, fast-paced role with excellent benefits, then we’d love to hear from you!